Why checking your telephone bill is so important

When was the last time you went through your bills with a fine-tooth comb?

Probably too long ago!

While we may sound like your parent after moving out for the first time, there is of course reason behind checking your bill.

Given some changes that are coming to the telecoms market in the next few years, it’s even more important that you’re checking your bills and making sure you’re paying the best possible rates for your essential communications!

So, keep on reading and we’ll tell you why…

Why pay more than you have to?

It’s a simple question and one with an even simpler answer – you shouldn’t have to. Optimising the efficiency of your outgoings is nothing new, after all, no one likes to be overcharged.

Depending on how long you’ve had the same provider, you could be falling foul of extra charges that you’ve forgotten about, such as paper bills or bundled minutes, that you’re simply not taking advantage of. There could even be simple errors like legacy pricing that hasn’t kept up with market changes, or lines you no longer use, but even then, how do you know you’re being overcharged?

Simply knowing what the average ‘market rate’ for a specific service can be a challenge, so why not speak to an industry expert that has experience in fighting for small businesses and winning refunds for clients’ previously overcharged services!

Large ISPs such as BT, TalkTalk Business and Virgin Media, won’t make it easy for you to get a refund on services that you haven’t been using, hiding behind those terms and conditions you never read, but don’t worry, that’s where we can help.

For example:

One of our customers had been sold a BT cordless cloud phone system but needed fixed phones. BT never managed to get the system setup, even after multiple requests, so he gave up and ordered a new system.

Six months later, with little to no response to get the system installed and working, BT sent the business a bill for £5500 due to ‘contract breach’.

Even after complaining multiple times, BT assigned debt recovery agents to claim the money back.

Once Express Telephony was given authorisation to pursue the issue, the team leverage its contacts and experience to gain copies of the contract and dispute the charge, resolving the issue and ensuring our customer did not have to pay the original £5,500 penalty!

And we can do the same for you!

Call our friendly team and send us your latest bill to see how much you could save.

Awareness of your infrastructure + risk

As staff come and go, and services are upgraded, cancelled and added-to, it can be hard to stay on top of them all, especially periphery services such as payment card services, lift lines, alarms, display media and CCTV that still require a data or phone line to work.

But in 2025, the network that we all know better as the ‘landline’ is being switched-off for good. Even if your main phone lines have already been transitioned to a future proof calling service such as Unified Communication or VoIP, those periphery services may still use a legacy communications network that will soon no longer function.

If those networks aren’t replaced, then there’s a good chance that alarm lines will go dead, and CCTV services will no longer function come 2026, increasing the risk that your business is exposed to. But if you don’t know what lines are used for what, how can you be expected to know what needs upgrading? We can help perform a full audit of your communications services and help you identify what needs changing and when, so you don’t experience any issues across your entire operation!

Save money for where it’s most needed

Given the challenges presented by Covid and the resulting lockdowns over the last 18 months, many businesses are looking to streamline their operations in order to save resources for any future adaptations, or unpredictable issues that are yet to surface.

Some are even downsizing and taking advantage of remote/hybrid working to reduce the amount of office space they need to operate. This is only really made possible by new VoIP and UC services that enable teams to stay just as productive while working at home, using the same work number they would in the office.

Most importantly, internet-based calling solutions are far more cost-effective than legacy services, meaning you could save money and help staff develop a better work/life balance, by simply upgrading your phone services!

Benefits of VoIP and Unified Communications:

  • Mobility – Staff can use their work phone number from home, or even on the go
  • Flexibility – add or remove lines within minutes, depending on your business needs
  • Presence – Colour-coded labels let you know when colleagues are available to call, busy or even on lunch
  • Future-proof – Lines will continue to ring long after the PSTN Switch-off in 2025
  • Save money – UC/VoIP solutions are far better value than a traditional landline

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